Frequently Asked Questions

• How do I make a return?

The first return is free of charge within within 15 days.

If you want to return a product, please contact us: hello@12janvier.com. We will send you a return label.

• Can I make an exchange?

To exchange your product, simply return your package and order the new one/size on our website directly. The first exchange is free of charge.

If the size you want to order is not available, please contact us: hello@12janvier.com.

• What size should I go for?
  

On the product description, you have the sizing chart for each jumpsuit. If you have any doubt or question, please contact us: hello@12janvier.com.

• Do you offer international shipping?

We only offer shipping in Europe. For now, we only offer shipping to the following European countries: Belgium, Denmark, Finland, France, Germany, Greece, Hungry, Italy, Luxembourg, Netherlands, Portugal, Romania, Spain, Sweden, Switzerland.

Want to order from a country outside of Europe or outside of the listed countries? Please contact us: hello@12janvier.com.